Overpayments | RI Department of Human Services

Attention RI SNAP Beneficiaries

Please be aware there is currently fraudulent activity taking place in other states affecting SNAP Benefits on EBT cards. While we do not believe there is any activity of this nature currently taking place in Rhode Island, please be advised you will never be asked to sign up for instant cash benefits or be asked to provide personal information, your card number, or PIN. If you ever receive a call, email, text, or social media invitation to do so, never click any links or provide the requested information.

Please know, ebtEdge will never request this type of information from you. Please remember to protect yourself by changing your PIN frequently – using a different PIN each time – or by freezing your card. If you are uncertain about or confused by a suspicious inquiry, please contact DHS and call the EBT customer service line at 1-888-979-9939 to change your PIN. You can find more information on how best to protect yourself from possible SNAP-related fraud here.

Translation Services Available

If you are seeking information about DHS programs and services in a language other than English, translation services are available to you at no cost. Persons with disabilities requiring another form of communication, such as auxiliary aids for hearing and the visually impaired, can inform DHS about their needs so appropriate accommodations can be made.

Overpayments

If you receive DHS benefits ( such as RI Works, SNAP and Child Care) as a result of an error in your eligibility, this is called an overpayment. You will be required to pay DHS back for that overpayment.

You can use your debit or credit card to pay your Overpayment Collection bill. This is an optional service and there is an associated convenience fee that will be billed to your account.

You can do this by calling the DHS Overpayment Collection line at 877-264-5770 or pay online at Overpayment Collections Payments.